Case Study
Reflexallen
Reliable international freight support, backed by dedicated account management
Reflexallen is a leading supplier to the global commercial vehicle and automotive markets, operating across four distinct product divisions.
With several international consignments moving each week, including frequent shipments to Italy and other European destinations, dependable freight management is an important part of its operation.
Reflexallen works with Archbold Logistics to manage a range of import and export requirements, providing the reliable delivery, clear communication and responsive support needed to keep its goods moving.
Archbold Logistics are a reliable partner for our Global shipping requirements. We always receive clear communication and any issue at all is discussed in detail if any arise. The key account manager is always on hand to address any scenario and we have found the service very valuable. No shipment has ever gone awry, and all deliveries are delivered safely and securely in my experience.
The Challenge
Reflexallen needs a freight partner that can manage its regular import and export requirements reliably, while responding quickly when individual shipments present a challenge:
- Frequent international shipments: Reflexallen sends several consignments each week, with Italy and other European destinations forming an important part of its regular shipping activity.
- Import and export requirements: The company needs support across both inbound and outbound freight movements.
- More challenging freight movements: Some international consignments require a more tailored approach, making access to experienced freight specialists particularly important.
The Solution
Archbold provides Reflexallen with a managed international freight service, supported by an account manager who understands its day-to-day shipping requirements:
- Dedicated account management: Reflexallen works with the same named account manager, providing a reliable point of contact for regular shipments, questions and any ad hoc requirements.
- Import and export support: Archbold manages a range of inbound and outbound freight movements, including Reflexallen’s frequent consignments to Italy and other European destinations.
- Practical problem-solving: When a more challenging international freight requirement arises, Reflexallen can draw on Archbold’s experience to identify an appropriate and workable solution.
- Clear communication: Reflexallen is kept informed throughout the process, with any questions or potential issues discussed directly and in detail.
The Impact
By partnering with Archbold Logistics, Reflexallen benefits from:
- Dependable delivery: Reflexallen’s shipments are delivered safely, securely and to the correct destination, supporting the service it provides to its own customers.
- Operational simplicity: Working with one trusted freight partner across its import and export requirements provides greater continuity and reduces day-to-day complexity.
- Dedicated account management and clear communication: Reflexallen has direct access to a named account manager who understands its requirements, keeps the team informed and is available to discuss any questions, changes or concerns as they arise.
- Practical solutions to challenging freight requirements: When a more complex international shipping issue arises, Reflexallen can draw on Archbold’s experience to identify a solution suited to the circumstances.
Summary
The relationship gives Reflexallen confidence that its regular international shipments are in experienced hands, with clear communication and responsive support whenever it is needed.
Through dependable delivery, dedicated account management and practical problem-solving, Archbold’s Global team helps keep Reflexallen’s goods moving safely, securely and on schedule.